Hellena Round Neck Velvet Evening Gown

Exchange & Return

Our professional and skilled team handles each and every order with the utmost attention. We make all efforts to accurately display the attributes of our Designs, including the applicable colors and embroidery details. All items leave our fashion house after strictly quality controlled and checked before they are shipped to customers.

We want you to love your new Outfit as much as we love our designs, but if for any reason something isn’t right, do kindly let us know!

What is the process of Exchange/Return my Order?

• Items Purchased through www.elibitton.in are eligible for Return within 3 days and Exchange within 5 days of your order's delivery date.

• For easy Exchange/Return kindly get in touch with us:

  E-mail: info@elibitton.com

  WhatsApp Or call: +91-9988885550

  Our customer care executive will be happy to assist you and coordinate your exchange/return and make the process as seamless as possible

Exchange & Return conditions

• Items must be in new, unworn condition with original tags attached.
• Item must be free from makeup, deodorant marks, alteration or any signs of use.
• The product must be returned in its original condition along with the invoice, labels, tags, boxes, hangers, garment bag etc.
• All custom-made orders are not eligible for return & exchange. In case your garment requires alteration, we will be happy to assist you with the same.
• Discounted Product(s) or orders places using promotional coupon voucher eligible for size exchanged only.
• We’re pleased to offer one free exchange per order. If you decide to return your exchange item(s), restocking fees of 10% from products MRP will apply.
• In case of any return/exchange, the return shipping charges will be borne by client.
• All returns or exchanges are allowed for outfits purchased from our own website only.
• In case of Returned COD (cash on Delivery) order, restocking fee of 10% from product MRP will be charged.
• Refund will be issued to the original payment method only.
• Refund for COD orders will be issued through bank transfer.